Terms and Conditions
1. Introduction
The ImmigrationHelp website and the intellectual property associated with it are owned by Leadgen Matrix Limited, a privately controlled New Zealand company. The information contained on this website and any pages comprising the website is provided to visitors and users subject to these Terms and Conditions, the Privacy Policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.
These Terms and Conditions govern visitors’ and users’ relationship with Leadgen Matrix Limited, including the use of the website and communications with ImmigrationHelp. It is important that you read the Terms and Conditions carefully because by using the website you will be deemed to have accepted these Terms and Conditions.
2. Definitions
Unless the context otherwise requires, these terms shall have the following meanings:
‘Agreement’ – These Terms and Conditions for visitors and users as varied by us from time to time and displayed on this website.
‘Personal Information’ – Your name, current address, email address, phone number, the city or town in New Zealand to which you are moving, your purpose for moving to New Zealand, the timing of your move and other information you might supply us or any immigration adviser or other third party service provider accessed or that makes contact with you through this website.
‘Intellectual Property’ – All intellectual property rights with respect to this website, any software used to provide the Services, all our trade names, brands, logos, trademarks and all trade names, brands, logos and trademarks of any third party service provider or parties to whom this website is linked, including Immigration New Zealand.
‘Privacy Policy’ – Our Privacy Policy set out on this website and as amended by us from time to time.
‘Services’ – The Services we provide through this website including links to experienced professional and helpful New Zealand based immigration advisers and other third party service providers.
‘website’ – This website, www.immigrationhelp.co.nz.
‘we’, ‘us’ or ‘our’ – Leadgen Matrix Limited, a company registered in New Zealand to provide help to people contemplating moving to New Zealand, in relation to use of the website.
‘you, your’ – You, the person visiting and using this website.
3. Information On The website
3.1 We do not make any representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information, opinions, data and/or content contained on the website.
3.2 We shall not be bound in any manner by any information contained on the website.
3.3 We reserve the right at any time to change or discontinue without notice, any aspect or feature of this website.
3.4 No information shall be construed as giving advice, particularly as giving “Immigration Advice”. Information is offered for information purposes only and is not intended for trading purposes. You rely on the information contained on this website at your own risk. If users find an error or omission, please let us know at This email address is being protected from spambots. You need JavaScript enabled to view it. .
3.5 We do not make any warranty or representation that information on this website is appropriate for use in any jurisdiction (other than New Zealand).
3.6 By accessing the website, you warrant and represent that you are legally entitled to do so and to make use of information made available via the website.
4. Our Commitment To You
4.1 We will provide the Services with reasonable care and skill and within a reasonable time unless we expressly advise you otherwise.
4.2 We do not represent or warrant that any Services we provide will:
(a) operate on a fault-free or continuous basis or within any particular timeframe; or
(b) be free of viruses or other harmful features.
4.3 We undertake to comply with our Privacy Policy and otherwise use our best endeavours to keep your Personal Information secure against unauthorised access, loss, disclosure or destruction.
4.4 We will use all reasonable endeavours to restore this website as quickly as possible if it is unavailable for any reason as a result of our actions.
4.5 Although we will do our best to keep this website up to date and accurate, we do not represent or warrant that all information displayed on this website is up to date or accurate at all times.
5. Your Responsibilities
5.1 When using this website you agree to:
(a) comply with this Agreement;
(b) ensure that all information you give us is current.
5.2 You authorise us and our linked advisers and service providers to contact you for the purposes of assisting with those areas of interest you have selected on our website HOME page.
5.3 You may not use this website:
(a) in any way which breaches any statutory or legislative provision;
(b) in any way which will or may damage or disrupt the website or the Services;
(c) to send objectionable language, or to abuse, threaten, defame, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
(d) to introduce any computer viruses, worms, Trojan horses or any other harmful or destructive items;
(e) using a false identity for the purposes of misleading others as to the identity of the sender or the origin of any message;
(f) to publish, post, distribute or disseminate any unlawful material or information;
(g) to violate any copyright, trademark, other applicable international laws or intellectual property rights of us or any other third party.
5.4 You agree to notify us immediately you become aware of any actual or possible unauthorised use of your Personal Information.
6. Intellectual Property
6.1 We either own or otherwise have the right to use the Intellectual Property and you agree and acknowledge that you will not assert any claim or right to or interest in the Intellectual Property other than in relation to those rights which are expressly provided to you in this Agreement.
6.2 You agree not to copy or reproduce (whether digitally, electronically, by framing or linking, or in hard copy or by any other means) or use the Intellectual Property without our prior written consent, unless that copying, reproduction or use is required for the purpose of using the website, or the Services in the manner they are intended to be used.
7. External Links
7.1 External links are provided for your convenience but are beyond our control and no representation is made as to their content. Use or reliance on any external links and their content is at your own risk so when visiting external links you must refer to that external website’s terms and conditions of use.
7.2 No hypertext links shall be created from any website controlled by you or linked otherwise to this website without our written permission. Please contact us if you would like to link to this website or would like to request a link to your website.
8. Disclaimers
8.1 Without limiting clause 9, we disclaim any liability in relation to:
(a) the content of any third party website that may be linked to this website at any time. The links we provide in this website are for your convenience only and we do not necessarily endorse the content of those websites;
(b) any harm, damage or cost you suffer from a computer virus or other manipulating programme which infiltrates your computer software whether it was transmitted through the website or Services or otherwise;
(c) any act or omission of any third party in dealing with your Personal Information;
(d) the content of any communication that you send or receive using this website;
(e) any corruption or loss of Personal Information or other content which you or anyone else may experience as a result of using this website or the Services.
9. Our Liability
9.1 We (including our employees, officers and agents) will not be liable, whether in contract, tort or otherwise, to you or to any third party claiming through you for any direct, indirect or consequential damage, loss, cost or expense including loss of profits, loss of data or revenue, loss of used or wasted expenditure arising from the use of this website and the Services.
9.3 You agree to indemnify and hold us blameless for and against the costs of any legal action taken to enforce this Agreement and/or any breach of this agreement or fraudulent use of your Personal Information by you or authorised by you.
10. Privacy Policies and Use of Your Information
10.1 Our Privacy Policy controls the receipt from you of your Personal Information, its storage, use, and disclosure to third parties. This Privacy Policy is part of our Terms and Conditions of use of this website.
10.2 You may provide us with Personal Information from time to time in connection with the use of this website. This Personal Information is voluntarily submitted by you to us and is maintained on our database in accordance with a high level of security and professional integrity.
10.3 We are committed to the confidentiality and protection of your Personal Information and all information received (unless otherwise authorised or implied in the context) will be treated as strictly confidential.
10.4 New Zealand subscribes to international protocols around privacy of information. Your Personal Information will be maintained and protected in accordance with the requirements of the New Zealand Privacy Act 1993 and this Privacy Policy, and will only be released to third parties for the purposes for which the information is given.
10.5 By accepting these Terms and Conditions you permit us to forward your Personal Information to those third party advisers and services providers contracted to us, that are set out in the categories and areas of interest on the HOME page of the website, selected by you.
10.6 The purpose for submitting your Personal Information to those third party advisers and services providers contracted to us is so they can provide you with advice, information, services and other assistance in relation to your proposed move to New Zealand. Our contractual terms with those third parties includes Term and Conditions matching the clauses herein, that the Personal Information is made available with your permission but on the basis of the maintenance of confidentiality and privacy.
11. General
11.1 Any delay or failure to exercise any right or remedy under this Agreement by us shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
11.2 If any provision of this Agreement is deemed unenforceable or illegal, the remaining provisions will continue in full force and effect.
11.3 You may not assign or transfer any of your rights and/or benefits under these Terms and Conditions and you shall be the sole party to the contract between us. We may assign our rights and benefits at any time without prior written notice to you. We may subcontract any of our obligations under this Agreement.
11.4 Complaints regarding any element of the Services provided by us should be sent in writing or by email using the details set out in clause 12 of this Agreement.
11.5 These website Terms and Conditions constitute the sole record of the Agreement between you and us in relation to your use of the website. Neither you nor we are bound by any express, tacit or implied representation, warranty, promise or the like not recorded herein.
11.6 These Terms and Conditions and policies shall be governed by and construed in accordance with the laws of New Zealand. Submission of a conflict to arbitration shall be a precondition to any action at law.
11.7 If you have any questions, comments or concerns arising from the website, the Privacy Policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your Personal Information please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. .
12. Contacting Us
If you need assistance email us at: This email address is being protected from spambots. You need JavaScript enabled to view it. or phone us at +64 9 4897070 between the hours of 8.00 am and 6.00pm (New Zealand eastern Pacific time) Monday to Friday, excluding public holidays. We can also be contacted by writing to The Operations Manager, Leadgen Matrix Limited, PO Box 47391, Ponsonby, Auckland 1144, New Zealand.